Privacy Policy

This Privacy Policy explains how EBS Software SRL, operating as Bitwise Labs, collects and processes personal data through this website and its contact forms.

It is intended to provide the key information required by Art. 13 GDPR: who the controller is, what data we collect, why we process it, on which legal basis, who may receive it, how long we keep it, and what rights you have.

The data controller is EBS Software SRL. Bitwise Labs is the public-facing brand name used to present the company's services.

Email: office@bitwiselabs.ro

Phone: 0732 906 480

Registered office: Constanta County, Constanta City, Aleea Topolog No. 9, Romania

Tax ID (CUI): 53190984 | Trade Registry No.: J2025100872001

Data provided directly by you through forms: name, email, phone number, business domain, selected service, selected options, and any message you choose to send.

Technical and operational data: IP address, browser type, basic device information, pages accessed, language setting, and consent preferences.

Optional-feature data: if you enable the chat widget, its provider may process the data entered in the conversation together with session-related technical metadata.

• Handling contact requests and quote enquiries: pre-contractual steps taken at your request or, where applicable, our legitimate interest in replying to general enquiries.

• Managing follow-up business communication related to a project, proposal, or collaboration: legitimate interest.

• Meeting legal obligations and defending our rights: legal obligation and/or legitimate interest.

• Operating the website, remembering language choice, and storing consent preferences: legitimate interest and necessary technologies.

• Enabling the chat widget: your consent, expressed by enabling optional functional technologies.

Your data may be processed, on a need-to-know basis, by providers that help us operate the website and communications, such as hosting/infrastructure providers, email/SMTP providers, technical maintenance providers, and, if you enable optional features, the chat widget provider.

We may also disclose data to public authorities, courts, or other entities where required by law or where necessary for the establishment, exercise, or defence of legal claims.

We do not sell your personal data and we do not use this website for advertising profiling.

Depending on the technical providers used for hosting, email delivery, or chat, some data may be processed outside the European Economic Area.

Where such transfers occur, we rely on GDPR-recognized safeguards, such as adequacy decisions or standard contractual clauses, as applicable.

General contact requests that do not lead to ongoing commercial discussions are typically kept for up to 12 months from the last meaningful interaction.

Quote requests, project-scoping materials, and related pre-contractual correspondence are generally kept for up to 24 months from the last meaningful interaction so that discussions can be resumed if the project is re-opened.

Contractual records, accepted proposals, invoices, and supporting accounting documentation are retained for the period required by law; at present, accounting records and supporting documents are generally retained for 10 years from the end of the relevant financial year, subject to any exceptions under applicable law.

Technical data and security/operational logs are generally retained for 30 to 90 days, and may be kept longer where necessary to investigate, document, or respond to a security or operational incident.

Cookie consent preferences remain stored locally in your browser until you change them or clear your browser data.

In its current form, the website uses necessary technologies for core operation, including remembering the selected language and your consent choices.

If you accept optional functional features, the chat widget may be enabled for quicker contact.

At this time, this website does not activate optional analytics or advertising scripts before relevant consent is given.

You have the right of access, rectification, erasure, restriction, objection, portability, and the right to withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with ANSPDCP if you believe your data is processed in breach of GDPR.

To exercise your rights, please contact us at office@bitwiselabs.ro.

We may update this policy whenever relevant changes occur in the way the website operates, in the providers we use, or in the applicable legal framework.

The current version is published on this page together with the date of the latest update.

For questions about this Privacy Policy, contact us at office@bitwiselabs.ro or by phone at 0732 906 480.